Islamabad, Apr 9, 2025: MyAlice and Unity Retail have officially joined hands in a groundbreaking collaboration aimed at transforming the digital shopping landscape.
This strategic alliance blends MyAlice’s cutting-edge AI-driven customer service tools with Unity Retail’s streamlined order processing technology, delivering a flawless and efficient customer journey from click to delivery.
At the heart of this partnership is a shared vision—to simplify and enrich every interaction between businesses and their customers.
MyAlice, known for its motto “Every Interaction Counts,” is dedicated to building meaningful connections through smart automation.
Co-founder Daniyal Baig shared his thoughts on the partnership, stating, “Our alliance with Unity Retail signifies a leap forward in eCommerce automation.
By combining our strengths, we’re enabling businesses to craft smooth, memorable shopping experiences that drive long-term customer engagement.”
Unity Retail has always emphasized collaboration with top-tier innovators to amplify its offerings. “Rather than reinventing the wheel, we believe in making it spin faster,” said Atif Sami, Founder of Unity Retail.
“We knew the eCommerce sector needed a robust CRM to match the pace of modern retail.
That’s when we discovered MyAlice—an intelligent solution that fits perfectly with the future of retail operations.
Read More: PM Decided to Send Larger Delegation to US for Tariff Talks
This integration makes handling post-purchase customer service not just easier, but surprisingly enjoyable.”
Together, the two platforms introduce several powerful features designed to enhance operational efficiency and elevate user satisfaction.
These include smart order confirmations, auto-validated addresses, timely shipping alerts, schedule management, and simplified feedback collection.
Shoppers can now receive instant updates and assistance through their favorite platforms—whether it’s WhatsApp, Facebook, Instagram, or direct on-site chat—eliminating delays and improving overall satisfaction.
This partnership aims to set a new standard in the online retail experience by merging intelligent automation with flexible support channels.
Businesses can now deliver Amazon-like service quality at scale without compromising on personalization.
With this collaboration, MyAlice and Unity Retail are not just solving current customer support gaps—they’re shaping the future of eCommerce, one seamless interaction at a time.
