Pakistan Telecommunication Authority (PTA) received 8,227 complaints from telecom consumers against different telecom operators and cellular operators in July 2025, out of which, 8,077 were resolved.
Official data revealed that the complaints were received against various telecom operators, including cellular mobile operators (CMOs), Pakistan Telecommunication Company Limited (PTCL), long-distance international (LDI) operators, wireless local loop (WLL) operators, and internet service providers (ISPs), during November.
Cellular mobile subscribers constitute a major part of the overall telecom subscriber base. Therefore, the maximum number of complaints belongs to this segment. The total number of complaints against CMOs by July stood at 7,408, out of which, 7,308 were addressed.
According to the PTA data, 2,898 complaints were received against Zong, out of which, 2,851 were resolved. Further, 2,422 complaints against Jazz were received, out of which, 2,398 were resolved.
READ MORE: Zong 4G Secures 2nd Position in PTA’s Cyber Security Awards 2025
Likewise, 1,157 complaints were received against Telenor, out of which, 1,142 were addressed. A total of 909 complaints were received against Ufone, out of which 895 were resolved.
PTA also received 188 complaints against basic telephony, out of which, 174 were addressed during July. Furthermore, 602 complaints were received against ISPs, of which, 566 were addressed.
