The Ministry of Energy (Power Division) has launched a nationwide rollout of smart meters across electricity distribution companies as part of its 2025–26 “Year of Customer Service Improvement” initiative.
The move aims to enhance customer service, operational efficiency, and transparency in the power sector. A spokesperson said metering is a vital link between consumers and service providers. As part of a broader digitalization drive, the initiative will enable real-time data availability and improve the customer experience.
High costs had been a major barrier to adoption. The price of a single-phase smart meter, which covers 80 percent of Pakistan’s 38 million electricity consumers, has been reduced from Rs. 20,000 to about Rs. 15,000 through transparent procurement and monitoring.
The smart meters will automate readings, reducing human error and disputes while improving accuracy and trust in billing. Consumers will also be able to monitor electricity usage through mobile apps, manage costs, and benefit from future prepaid metering services.
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The Power Division said the rollout represents a key step in modernizing Pakistan’s power sector and providing efficient, customer-focused services.
