Islamabad, May 6, 2025: Jazz is Pakistan’s largest telecom network, serving millions of customers daily. Whether you are facing issues with your SIM card, prepaid/postpaid packages, internet bundles, or just need general service information, the Jazz helpline number is your go-to solution.
This article provides everything you need to know about contacting jazz customer service in 2025.
What Is the Jazz Helpline Number?
The official Jazz helpline number is 111. Simply dial 111 from your Jazz number, and you will connect to Jazz’s 24/7 customer support.
For those calling from other networks or landlines, you can reach Jazz customer care by dialing 111-300-300.
Jazz also offers support through the Jazz World App, where you can chat live with a representative without spending balance on calls.
How to Contact Jazz Customer Service
- Here are the main ways you can reach Jazz helpline services:
- Dial 111 from your Jazz SIM (charges apply).
- Call 111-300-300 from any landline or other mobile network.
- Use the Jazz World App for live chat and complaint logging.
- Email your query to [email protected].
- Visit the nearest Jazz Service Center for face-to-face help.
Jazz Helpline Charges
- Calling 111 from a Jazz number costs Rs. 2 + tax per call.
- Using the Jazz World App is free and works over WiFi or mobile data.
- Email support is also free of cost.
If you want to avoid, call charges, it’s recommended to use the Jazz World App or email support.
Why You Might Need the Jazz Helpline
Jazz customers reach out to the helpline for various reasons, including:
- Balance deductions or internet bundle issues
- SIM card problems, such as lost or blocked SIM
- Prepaid or postpaid package inquiries
- Information about Jazz offers, promotions, or new services
- Network or signal issues in your area
Jazz’s customer service team is trained to handle all of these concerns quickly and professionally.
Jazz World App: A Better Way to Get Help
The Jazz World App is a modern way to manage your account without needing to call the helpline. Through the app, you can:
- Check balance and recharge
- Subscribe to or unsubscribe from bundles
- Chat live with Jazz support
- Track complaint status
The app is available for free on both Google Play and Apple App Store.
Read More: Jazz Balance Share 2025: Complete Guide to Share Jazz Balance Easily
FAQs
Q1: What is the Jazz helpline number?
The Jazz helpline number is 111 from a Jazz SIM or 111-300-300 from other networks.
Q2: What are the Jazz helpline call charges?
Calls to 111 from Jazz numbers cost Rs. 2 + tax per call. Calls from other networks may have additional charges.
Q3: Is the Jazz World App free?
Yes! The Jazz World App is free to download and use, and it allows you to contact customer support without any call charges.
Q4: Can I email Jazz for help?
Yes, you can email Jazz at [email protected] for support on any service issue.
Q5: What issues can Jazz customer service solve?
They can help with SIM issues, balance problems, internet packages, promotional offers, and general complaints.
Q6: What are Jazz Service Center timings?
Most Jazz Service Centers operate from 9 AM to 5 PM, Monday to Saturday.
The Jazz helpline is a fast and reliable way to solve your mobile network problems. Whether you prefer calling, chatting through the app, or visiting in person, Jazz offers multiple customer care channels to keep you connected.
Always make sure to have your Jazz number and CNIC ready when reaching out for faster service.
If you’re facing an issue today, don’t wait — dial 111 or log into the Jazz World App and get help immediately!
