Islamabad, Dec 9: AirHelp has released a definitive list of the best and worst airlines this year, based on three key factors: on-time performance, customer service, and claim processing efficiency. The ranking, which includes 109 airlines, reveals some surprising results, with Brussels Airlines taking the top spot, pushing Qatar Airways, which had held first place since 2018, into second place.
Top 10 Best Airlines:
- Brussels Airlines
- Qatar Airways
- United Airlines
- American Airlines
- Play
- Austrian Airlines
- LOT Polish Airlines
- Air Arabia
- Widerøe
- Air Serbia
Top 10 Worst Airlines:
- Tunisair
- Buzz
- Nouvelair
- Bulgaria Air
- El Al Israel Airlines
- Pegasus Airlines
- IndiGo
- Tarom
- Air Mauritius
- Sky Express
AirHelp’s CEO, Tomasz Pawliszyn, hopes the rankings will encourage airlines to prioritize passenger feedback to improve their services.
