Islamabad. Jan 16: Nayatel, one of Pakistan’s prominent Internet Service Providers (ISPs), has officially acknowledged the widespread frustration of its users who are experiencing significant internet speed issues.
Customers have been reporting slow speeds, and Nayatel confirmed the problem in a communication sent to subscribers. The email cites “upstream link issues” as the primary cause of the service degradation.
In the email sent to users, Nayatel clarified, “You might be facing intermittent degradation on internet services due to an issue at upstream links. Our teams are already looking into it for earliest resolution. We are sorry for the trouble.”
This acknowledgment has not only stirred frustration among Nayatel users but also highlights a larger problem plaguing Pakistan’s internet infrastructure, affecting multiple ISPs across the country.
The timing of Nayatel’s notice aligns with growing complaints from users of other providers, including Pakistan’s largest ISP, PTCL.
PTCL customers report slow speeds, indicating a broader national issue linked to infrastructure or external factors.
PTA had assured that the submarine cable fault was fixed with temporary bandwidth solutions, but the issue persists.
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Reports from Nayatel users indicate specific issues with upstream services.
Users are complaining that text messages on apps like WhatsApp are taking too long to send. However, incoming messages and media are functioning normally.
The problem seems to stem from difficulties with the upstream bandwidth, which is essential for sending and receiving data across networks.
Unfortunately, Nayatel’s email offers no clear timeline for a complete resolution, only stating that their technical teams are working towards the earliest possible fix.
Many subscribers remain uncertain about when normal service levels will resume.
The Pakistan Telecommunication Authority (PTA) has added to the complexity by pointing fingers at telecom infrastructure issues, suggesting that the increasing use of VPNs might be contributing to internet slowdowns across the country.
However, it remains unclear whether this is the root cause or if the current network outages are purely due to upstream link issues.
Users continue to struggle with slow internet speeds, highlighting the urgent need for a long-term solution to Pakistan’s internet service challenges.
