Islamabad, Dec 30: The Pakistan Telecommunication Authority (PTA) addressed 15,748 out of 15,861 complaints filed by telecom consumers in November 2024, achieving an impressive resolution rate of 99 percent. The complaints were lodged against various operators, including cellular mobile operators (CMOs), the Pakistan Telecommunication Company Limited (PTCL), long-distance international (LDI) operators, wireless local loop (WLL) operators, and internet service providers (ISPs).
Given the significant share of cellular mobile subscribers in Pakistan’s telecom landscape, CMOs accounted for the bulk of the complaints. A total of 15,375 complaints were registered against CMOs, of which 15,291 equivalent to a 99.5 percent resolution rate were successfully addressed.
Jazz, a leading operator, received the highest number of complaints at 6,271, of which 6,262 (99.9 percent) were resolved. Similarly, Telenor saw 3,084 complaints, resolving 3,034 (98.4 percent). Zong handled 4,087 complaints with a 99.7 percent resolution rate, while Ufone resolved 1,901 out of 1,915 complaints, achieving a 99.3 percent resolution rate.
Beyond mobile services, PTA addressed 120 complaints related to basic telephony services, achieving a 97.5 percent resolution rate by resolving 117 cases. Additionally, internet service providers (ISPs) registered 352 complaints, with 326 cases (92.6 percent) successfully addressed. These figures underscore PTA’s commitment to ensuring consumer satisfaction and improving service standards across Pakistan’s telecom sector.
