Large Language Models (LLMs) based in Urdu, Automatic Speech Recognition (ASR), Natural Language Processing (NLP), and Machine Learning (ML)F are just a few of the cutting-edge technologies that PTCL Group (PTCL & Ufone 4G), Pakistan’s largest provider of ICT and telecommunication services, has partnered with STech.ai to integrate into its customer services system.
By offering richer consumer sentiment analysis and insightful data, the platform seeks to improve quality management systems and propel PTCL’s entire customer experience strategy. The strategic project demonstrates the PTCL Group’s dedication to providing exceptional customer service.
At PTCL Group, the importance of the customer experience drives the organization’s dedication to excellence in service delivery and customer experience. The business makes constant investments, innovates, and improves its operational procedures.
Hatem Bamatraf, President & Group CEO, PTCL & Ufone 4G expressed his enthusiasm for the initiative, saying: “Leveraging contemporary technologies like AI shall be the enabler to improve our customer experience significantly. AI is set to revolutionize the industry, and it is a proud moment for PTCL Group to be at the forefront of this journey.”
Ahmad Kamal, Group Chief Customer Care Officer, remarked: “We are thrilled to announce the launch of the industry’s first Urdu Language AI-enabled Customer Services platform. This initiative aligns with our vision and underscores our commitment to being the best in customer experience. The use of this program will significantly enhance our customer experience in the days to come.”
“We are thrilled to announce the launch of the industry’s first Urdu Language AI-enabled Customer Services platform,” said Ahmad Kamal, Group Chief Customer Care Officer. This program demonstrates our dedication to providing the greatest possible client experience and is in line with our goal. In the days to come, using this program will greatly improve our user experience.
From the MENA region, Adeel Saeed Chaudry is the CEO of STech.ai. He said, “Partnering with PTCL Group is a proud milestone for us.” With our latest AI-driven customer experience solutions, we at BOTWA a cutting-edge AI business that specializes in Conversational AI showcase our dedication to both digital transformation and top-notch customer service.
The foundation of Pakistan’s digital services and telecommunications infrastructure is PTCL Group. It stands out for having a vast digital and telecom network that serves a countrywide customer base. Every day, millions of consumers benefit from its cutting-edge fiber network, extensive cellular and digital services, and financial solutions, all of which are essential to improving their personal and professional lives.
