Consistently making bad press for its poor service, Zong came second and was fined over 68 million rupees.
Similarly facing repercussions was Jazz, which received 11 warning letters from the PTA due to service failures, while Ufone was issued 12 warnings for the same reasons.
Ongoing Complaints and Network Failures
According to PTA, these companies are consistently failing to address customer grievances. The telecom authority has highlighted multiple instances of poor service delivery, pointing out that these failures have been reported over several months. Issues such as inconsistent coverage, unreliable data speeds, and call disruptions are among the major complaints from users.
The authorities have made it clear that such substandard services not only affect individual customers but also have a broader impact on the telecom market in Pakistan.
The message seems clear: telecom providers must make rapid improvements in their service quality. Key demands include enhancing customer service response times, ensuring reliable voice and data services, and reinforcing network infrastructure.
Public Outcry and Impact on Consumers
Scrambled service quality has sparked widespread complaints on social media platforms, with many users expressing frustration over the ongoing issues. The recent past has seen customers take to social media to share their concerns regarding dropped calls, slow internet speeds, and poor connectivity, particularly in rural areas. In many cases, users have expressed their inability to use basic communication services, with some highlighting how the issues have impacted their work and daily routines.
Response to PTA Warnings
As many as 11 appeals have already been filed with the PTA, which in turn, has frozen over 32 million rupees in bank guarantees. The PTA’s proactive stance is part of a broader effort to ensure that telecom services in Pakistan remain reliable and customer-focused.
