Islamabad, Sep 27: Hajj and Umrah Operators Required to Obtain Licenses.
The Ministry of Religious Affairs in Pakistan has implemented new regulations mandating that all Hajj and Umrah organizers obtain licenses and enter into service provider agreements. This initiative is designed to protect pilgrims from fraud and enhance oversight of tour operators nationwide.
Under the new regulations, any organizer accused of defrauding a pilgrim will face investigation by a Complaint Disposal Committee, which consists of senior officers in grade 20. This committee will assess cases and determine suitable penalties for those found guilty.
Organizers dissatisfied with the committee’s decision can appeal to an Appellate Committee led by officers in grade 21. Potential penalties for offenders may include temporary blacklisting and other consequences.
Moreover, the Ministry has the authority to provide compensation to affected pilgrims, further ensuring their protection.
A rigorous monitoring system will be established to oversee Hajj and Umrah operations, with dedicated funds allocated for this purpose.
These regulations aim to enhance transparency, protect the rights of pilgrims, and improve service standards for Hajj and Umrah in Pakistan, reflecting the government’s commitment to enhancing the experience for all religious travelers.
