According to Automotive car News, CDK Global, which supplies management software to around 15,000 automobile dealerships in North America, has been offline for the second day as a result of a cyberattack. Car dealerships across North America are unable to access internal systems that are needed to monitor client information, track automobile sales, arrange maintenance, and other functions due to an outage.
Dealerships were notified by CDK on Wednesday that the company is “investigating a cyber incident” and has “proactively shut down all systems” while resolving the problem. But shortly after, CDK was able to restore its systems, and hours later, it shut them down because of “an additional cyber incident.”
Several auto shops were forced to resume to pen and paper because CDK’s software was unavailable. The dealer “can still take a piece of paper and walk it over to the technician and get the job done,” according to Teddy Morse, CEO of the Ed Morse Automotive Group, in an interview with Automotive News.
The source of the attack and the cyber incident that gave rise to it remain unknown according to CDK. Spokesman Lisa Finney for CDK says the company would “remain vigilant in our efforts to reinstate our services and get our dealers back to business as usual as quickly as possible” in a statement given to The Verge.
Additionally, there’s still no information on when CDK will start up again. The disruption is expected to persist for “several days,” according to a CDK communication to dealers that Automotive News was able to access.
