Islamabad, Apr 10, 2025: The National Database and Registration Authority (NADRA) has officially discontinued all identity card-related services operating at General Post Offices (GPOs) nationwide.
NADRA ended its three-year collaboration with Pakistan Post, which it initially designed to provide easier access to CNIC services for the public.
NADRA introduced this initiative to simplify the process of updating Computerized National Identity Cards, including changes in address, marital status, and renewals.
However, due to minimal public response and insufficient promotional efforts, NADRA has instructed the immediate closure of all 83 service points—10 of which were located in Karachi alone.
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officials have instructed the affected staff to return all official devices and submit any collected fees.
Staff must deliver identity cards that are ready for collection to the respective applicants before completely shutting down these counters.
A NADRA representative stated that they would reassign the equipment previously used at these GPO counters to union council offices in the next fiscal cycle to improve access to services at the grassroots level.
Despite good intentions behind the project—mainly to reduce overcrowding at NADRA offices—the initiative struggled from the beginning due to a lack of public awareness.
Many citizens were unaware that CNIC services were available at their local post offices.
Although the original plan included awareness drives, the organizers never properly launched them, which contributed to the program’s failure to meet expectations.
This development also prematurely ends the decade-long partnership that NADRA and Pakistan Post were supposed to maintain
The program had potential but never gained enough traction to make a real impact.
While this chapter has now officially closed, NADRA’s future focus will likely shift toward enhancing service quality at the community level through union councils.
This strategic realignment may eventually bring the convenience citizens hoped for—just through a different delivery model.
As Pakistan continues to embrace digital and decentralized public services, improving awareness and accessibility will be key to ensuring the success of future programs.
